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GoToAssist Service Desk Customer Support
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Welcome to Service Desk
Manage Users and Admins
Quick Start Guide
Video - Settings up a Service
Configure the Customer Portal
Use the Customer Portal
Register for Live Training
Assign a Customer to an Incident
Use Incidents and Incident Management
Set Priorities and SLAs
Priority Level for Customer
Resolve and Close Incidents
Set up Triggers
Enable and Integrate a Service’s Support Email Address
Set up Default Field Selections for New Incidents
Use Knowledge Articles and Knowledge Management
Create & Publish Knowledge Articles
Video - Knowledge Base
Remove Knowledge Articles
Trouble Starting a Free Trial or Purchasing a Plan
Configure Self Registration via Active Directory Auth
Configure Customer Portal Access Permissions
How do I Cancel my Service Desk Account?
GoToAssist Service Desk API user guide
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Hear about our recent announcement and have questions? What’s New
Set up People and People Management Use Releases and Release Management User Services and Service Management Configure Service Access Welcome to GoToAssist Service Desk
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Setting up a Service (6:03)
Getting Started (4:56)
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