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GoToAssist Service Desk Customer Support
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Welcome to Service Desk
Manage Users and Admins
Quick Start Guide
Video - Settings up a Service
Configure the Customer Portal
Use the Customer Portal
Register for Live Training
Assign a Customer to an Incident
Use Incidents and Incident Management
Set Priorities and SLAs
Priority Level for Customer
Resolve and Close Incidents
Set up Triggers
Enable and Integrate a Service’s Support Email Address
Set up Default Field Selections for New Incidents
Use Knowledge Articles and Knowledge Management
Create & Publish Knowledge Articles
Video - Knowledge Base
Remove Knowledge Articles
Trouble Starting a Free Trial or Purchasing a Plan
Configure Self Registration via Active Directory Auth
Configure Customer Portal Access Permissions
How do I Cancel my Service Desk Account?
GoToAssist Service Desk API user guide
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Set up People and People Management Use Releases and Release Management User Services and Service Management Configure Service Access Welcome to GoToAssist Service Desk
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Setting up a Service (6:03)
Getting Started (4:56)
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