GoToMeeting Customer Support
Get going with GoToMeeting
Changes to your profile, password, billing, etc...
Help with sound problems
Recording and video conferencing
Technical issues, errors, and common problems
How do I use the new Control Panel?Do you offer live training?How do I download GoToMeeting?How do I get started?How do I install the GoToMeeting Outlook Plugin?How do I schedule a meeting?
How does the control panel work in a live meeting?Can I try a test meeting before hosting the real thing?How do I join a session?How do I configure my firewalls to allow GoToMeeting?Video - GoToMeeting basics
How much does GoToMeeting cost? What plans are available?How do I cancel my account?How do I change my email address and password?What do I do if I forgot my password?
I have a corporate account, who do I contact for billing assistance?Billing and cancellations FAQsVideo - Manage my account
Audio Help How do I use the GoToMeeting audio?Audio Conferencing FAQsThere is an echo/feedback/noise in my meeting, what do I do?Do you have audio-only meetings?
What do I do if sound can be heard with other applications but not GoToMeeting on my PC?Is there a way that I can include a dial-in phone number for attendees outside of the United States on my sessions?Video - Audio made easy
How do I convert my recordings?How do I record and convert recorded meetings on a PC?How do I record and convert recorded meetings on a Mac?Recording and Playback FAQsVideo conferencing introduction
How do I install the GoToMeeting codec to view recordings?How can I find my recording?How do I convert my recording into a more universal format?Video - Recording basics
I can’t join my meeting.How come GoToMeeting stopped working with Outlook?Why does my screen looked zoomed in for my attendees?Why can’t I host or join a meeting, webinar or training from my Mac OS X 10.6 computer?
Why am I getting error 12029?Why am I getting "Citrix Online Launcher Error 2006" or "Extraction Error"?I got a "transcoding initalization error" when my recording was converting, how do I fix it?
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I can’t join my meetingWhat’s NewResource CenterSystem requirement to host or join a meetingDownloadable Guides/ResourcesNew Control Panel
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GoToMeeting New Control Panel (4:32)
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GoToMeeting Attendee QuickStart (5:34)
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