Professional, simple and secure apps for small businesses and nimble teams
Meet and collaborate effortlessly.
Easily host engaging events.
Train your organization more effectively.
Share files simply and securely.
Remote access to computers, servers and files.
Remotely access any Mac or PC.
Securely sign documents online.
Provide live and unattended remote support.
Deliver live customer service on mobile apps.
Easily troubleshoot equipment anywhere.
GoToMeeting, GoToWebinar and GoToTraining will be down for system maintenance Friday, July 15 & Saturday, July 16 from 8:00 PM – 12:00 AM (PDT) both days. Learn more here.
GoToTraining Customer Support
View popular articles
What are the System Requirements for GoToTraining?How do I join a training?How do I schedule a training?Where can I register for live training on how to use GoToTraining?GoToTraining Control Panel Overview?
GoToTraining Web Viewer OverviewTest your Connection before your sessionDownload/Install instructionsVideo - GoToTraining Quickstart Guide
How do I use GoToTraining audio?Audio Conferencing FAQ'sWhere can I get general audio help?How do I include telephone numbers outside the United States for my Training?
There is echo/noise/feedback in my training what can I do?Why can I hear audio from the training but I don’t see the presentation?Why can I hear sound from other applications on my PC but not GoToTraining?Video - GoToTraining Audio Made Easy
What plans and pricing are available for GoToTraining?How do I cancel my account?How do I update my GoToTraining account email address and/or password?
What do I do if I forgot my GoToTraining account password?I have a corporate account, who do I contact for billing assistance?Billing and cancellation FAQ
General FAQI can’t join my trainingWhy can’t I join a meeting, webinar or training from my Mac OS 10.6 computer?Why am I getting “Citrix Online Launcher Error 2006” or “Extraction Error”?Why am I getting error 12029?
Why does my screen look zoomed in for attendees?I got a “transcoding initialization error” when my recording was converting, how do I fix it?Why am I getting a message that “a codec is not detected/found” when attempting to view a GoToTraining recording?How do I install GoToTraining on a new or different computer?
How do I record my trainings?How do I find my recordings?Where can I learn more about the PC Recording Manager?Where can I learn more about the Mac Recording Manager?Recording and Playback FAQ
GTT Recording Basics videoHow can I test my webcam?Where can I find webcam options and/or change the webcam I use?Video Conferencing FAQ’s
Browse more categories
What's New with GoToTraining?Consulting ServicesShare Trainings, Manage Registration and Send EmailsUse Activities During TrainingCharge for your TrainingsDownloadable Guide and Resources
Not a GoToTraining customer?
Try GoToTraining free for 30 days
GoToTraining Create and Customize Catalogs (3:58)
GoToTraining Global - Managing your Library and Materials (6:02)
GoToTraining Recording Basics (3:49)
Managing Your Administration Center (9:48)
View all videos
Get answers from our support experts and customers like you.
Learn the essentials to running successful training.
Get answers from our GoToTraining specialists.
Terms of Service
©2016 Citrix Systems, LLC. All rights reserved.